FAQ

 

What types of lighting fixtures do you offer?

Kami Lighting specializes in nature-inspired lighting fixtures that blend artistry with functionality. Our collection includes unique designs such as wall sconces and pendant lights that celebrate organic forms and enhance modern interiors.

How can I ensure the lighting fixture I choose fits my space?

To ensure a proper fit, we recommend measuring the area where you plan to install the fixture. Consider the dimensions of the fixture, the height of your ceilings, and the overall design aesthetic of your space. Additionally, reviewing product specifications on our website can provide valuable insights into size and scale.

What is your return policy for lighting fixtures?

We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us within 14 days of receiving your item to initiate the return process.

Do you offer international shipping?

Yes, we proudly ship our products worldwide. Shipping charges will be calculated at checkout, and delivery times may vary based on your location. Please note that international orders may be subject to import duties and taxes.

How can I track my order after it has shipped?

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking number will be active within 24 hours, allowing you to monitor the status of your shipment.

What should I do if my lighting fixture arrives damaged?

If your order arrives damaged, please contact the shipment carrier to file a claim. It is important to save all packaging materials and the damaged goods before filing the claim, as this will be necessary for the process.

Can I exchange a lighting fixture for a different design?

We do not offer direct exchanges. The fastest way to obtain a different design is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Please check our checkout page for the full list of accepted payment methods.

How can I contact customer support for further inquiries?

If you have any additional questions or need assistance, please contact our customer support team at info@kamilighting.com. We are here to help you with any inquiries you may have regarding our products or services.